Customer Service (Manager Assistant John)

Welcome to your Course 

 

This course provides the necessary training for the PBB processes that are part of your role.

Please move through the following lessons, reading any documents and completing any knowledge check questions or interactive exercises as you go.

When asked, please click on the document links in each lesson to be taken directly to the document. Once you have read the SOP click on the back arrow in the top left-hand corner to return to Learn Dash.

Please be aware that any recent changes to the SOPs will be highlighted in bold type on Scribe.

The course must be completed before you start you customer service role. The Course ends with a knowledge check quiz and a pass mark of 100% is required to complete the course. You will have a total of 2 attempts to pass the quiz and remember you can refer to the documents during the quiz, if you need to.

Any issues please email cpd@petbloodbankuk.org

Thank You

The Training Department