Communication can be Easier over the Phone
Everyone knows that body language, tone, and vocabulary can be just as important as proposals, data, and services when it comes to client interaction. When meeting with an owner, your appearance, stance, smile and voice will have an effect of the outcome and elements of positive body language can also be applied to telephone communication to create good customer service.
Studies have shown that using positive body language like smiling whilst on the phone gets reflected vocally. The tone of voice and stresses we use whilst we talk has an effect on communication.
This course covers key tips for effective telephone communications.