Customer Support Techniques

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As part of our customer service distribution team you are there to help our customers select the most appropriate products when placing their order and guiding them on the most cost effective choices.  It is important that we  support their needs and assist them with choosing the right products and deliver options to enable to support the patients in their care and ultimately help save lives.


The following short presentation introduces Cross Selling and Up Selling, two sales techniques that could benefit the customer and the charity. Please move through the slides and complete the recap quiz questions. This topic could also be an area for discussion in your next one to one with your Line Manager.