Customer Assistant ATR 2024
/by Tess CoakleyThe following quiz covers some of the core knowledge required for your role. A score of 100% is required to pass, so please think carefully about your answers. You have a total of two attempts to pass the quiz (one initial try and then a single retake). If you do not achieve 100% in two attempts do not worry, your Line Manager will contact you to provide some support and additional training before the competency quiz is released to you again.
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Question 1 of 9
1. Question
When there is a blood spill which of these is true?
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Question 2 of 9
2. Question
Our non-conformances are graded as minor, major or critical based on the level of risk the non-conformance poses to the recipient of any blood product involved or the donor. A description of each severity grade is given below. Which relates to a critical non-conformance?
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Question 3 of 9
3. Question
SOP.QUA.09.01 Feedback Procedure
What grades of feedback require that the Managing Director be notified? Select all 3 that apply.
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Question 4 of 9
4. Question
Issue of Canine & New World Camelid Frozen Plasma Products.
When must timestrips be added to Frozen Plasma Products?
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Question 5 of 9
5. Question
If a customer wishes to return a blood product after dispatch what 2 conditions must apply?
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Question 6 of 9
6. Question
When selecting a consumables product which of the following do you need to check matches the picking note (Select 2 answers)
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Question 7 of 9
7. Question
True or False – Blood products are only to be issued and supplied to veterinary practices. All orders require the name of a registered Veterinary Surgeon and their RCVS number. This must then be verified on RCVS website.
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Question 8 of 9
8. Question
SOP.SIS.08.01 Issue of Canine Transfusion Cross Match Collar Tags (Notes)
How do the owners of dogs who have received PBB blood products obtain the blue Cross Match collar tags?
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Question 9 of 9
9. Question
True or false – When dealing with a cross match request it should be determine if the cross match will be performed at the practice (In-house) or if the IDEXX service (External) is required.
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