Customer Service Manager ATR 2024
/by Tess CoakleyThe following quiz covers some of the core knowledge required for your role. A score of 100% is required to pass, so please think carefully about your answers. You have a total of two attempts to pass the quiz (one initial try and then a single retake). If you do not achieve 100% in two attempts do not worry, your Line Manager will contact you to provide some support and additional training before the competency quiz is released to you again.
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Question 1 of 10
1. Question
When there is a blood spill which of these is true?
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Question 2 of 10
2. Question
Our non-conformances are graded as minor, major or critical based on the level of risk the non-conformance poses to the recipient of any blood product involved or the donor. A description of each severity grade is given below. Which relates to a critical non-conformance?
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Question 3 of 10
3. Question
When are Owners requested to notify PBB if their dog is unwell?
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Question 4 of 10
4. Question
It is the responsibility of the collection session veterinary surgeon (vs) to oversee all donor reactions that occur during their session and to ensure follow ups on donor reactions take place.
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Question 5 of 10
5. Question
Select all the people who are permitted to author controlled documents. (Please select three answers)
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Question 6 of 10
6. Question
In relation to the approving of controlled douments which of the following statements is TRUE?
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Question 7 of 10
7. Question
True or False – Blood products are only to be issued and supplied to veterinary practices. All orders require the name of a registered Veterinary Surgeon and their RCVS number. This must then be verified on RCVS website.
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Question 8 of 10
8. Question
How should a Deviation ID be written?
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Question 9 of 10
9. Question
SOP.QUA.09.01 Feedback Procedure
What grades of feedback require that the Managing Director be notified? Select all 3 that apply.
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Question 10 of 10
10. Question
SOP.SIS.08.01 Issue of Canine Transfusion Cross Match Collar Tags (Notes)
How do the owners of dogs who have received PBB blood products obtain the blue Cross Match collar tags?
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