Welcome to this short update which covers recent changes to three SOPs related to canine blood donations.
If you have any queries about the training then please don’t hesitate to contact the Training Department at cpd@petbloodbankuk.org.
https://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.png00Alex Ashtonhttps://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.pngAlex Ashton2026-01-14 11:29:182026-01-14 11:30:10Quality Department Update – February 2026
Welcome to this short update which covers recent changes to three SOPs related to canine blood donations.
If you have any queries about the training then please don’t hesitate to contact the Training Department at cpd@petbloodbankuk.org.
https://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.png00Alex Ashtonhttps://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.pngAlex Ashton2026-01-13 15:23:392026-01-14 11:31:25Collection Team Update – February 2026
Welcome to your Donor Coordinator Training Course. Thank you for supporting us. This course has been put together to provide the theory training to augment your practical on-site training. It is vitally important that you work to our Standard Operating Procedures and to the principles of Good Manufacturing Practice (GMP) whilst working in your role.
If you are unsure of any of the training please do not worry and ask one of the team for help.
Work your way through the lessons as instructed by the Donor Admin Manager. To read a document click on the link which will take you to our secure document site.
Once you have read the document click on the back arrow in the top left-hand corner and this will bring you back to the Learndash lesson.
Once you have read the documents and completed any knowledge check exercises please move on to the next lesson. The training ends with a quiz which requires 100% pass mark. You have 2 attempts at the quiz but if you don’t pass please contact cpd@petbloodbankuk.org for assistance.
This isn’t a closed book test so feel free to revisit your original course and open the SOPs and INF documents so that you can refer to them during the quiz.
Good luck!
https://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.png00Alex Ashtonhttps://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.pngAlex Ashton2025-12-31 11:37:342025-12-31 11:39:41Out of Hours Induction Training (Retake)
Welcome to Pet Blood Bank, it is great you are joining us in our life-saving work.
As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules.
This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order but you should begin with the Welcome and Induction lessons, then follow your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.
This training course will cover all the theory that is necessary to support the training for your role and enable you to competently and confidently perform the many important tasks you have.
Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs). Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.
When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.
Your progress will be indicated by the progress bar at the top of the page.
You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.
Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.
In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.
To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.
Some of our interactive tasks may need you to decrease your screen size so you can view everything or increase it so you can view things clearly.
At the end of the course there will be a competency quiz that you have two total attempts to pass, the first attempt and then one retake. The pass mark is 100%. The quiz covers key areas of competency as identified by your Line Manager.
If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.
This course provides the necessary training for the PBB processes that are part of your role.
Please move through the following lessons, reading any documents and completing any knowledge check questions or interactive exercises as you go.
When asked, please click on the document links in each lesson to be taken directly to the document. Once you have read the SOP click on the back arrow in the top left-hand corner to return to Learn Dash.
Please be aware that any recent changes to the SOPs will be highlighted in bold type on Scribe.
The course must be completed before you start you customer service role. The Course ends with a knowledge check quiz and a pass mark of 100% is required to complete the course. You will have a total of 2 attempts to pass the quiz and remember you can refer to the documents during the quiz, if you need to.
Any issues please email cpd@petbloodbankuk.org
Thank You
The Training Department
https://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.png00Tess Coakleyhttps://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.pngTess Coakley2025-12-03 13:54:342025-12-08 11:53:31Customer Service (Interim Manager John)
This course has been developed to guide you through essential HR topics and policies which help ensure a fair, safe, and supportive working environment.
If you are unsure of any of the training please do not worry and ask one of the team for help.
Work your way through the lessons. To read a document click on the link which will take you to our secure document site.
Once you have read the document click on the back arrow in the top left-hand corner and this will bring you back to the Learndash lesson.
Once you have read the documents and completed any knowledge check exercises click the ‘Mark Complete’ button and move on to the next lesson. The training ends with a quiz which requires 100% pass mark. You have 2 attempts at the quiz but if you don’t pass please contact cpd@petbloodbankuk.org for assistance.
Thank you for joining our team as an Out of Hours Dispatch Assistant. Your role is pivotal in ensuring that veterinary professionals can gain access to the life-saving blood products they need around the clock.
As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules. One rule is the completion of the theory training and competency quiz prior to beginning the practical on-session’ training.
This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order but you should begin with the Welcome and Induction lessons, then follow your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.
This training course will cover all the theory that is necessary to support the training for your role and enable you to competently and confidently perform the many important tasks you have.
Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs). Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.
There is no requirement to memorise the SOPs and you can have access to them during your quiz. An easy way to have them to hand is to open the SOPs via each LearnDash lesson. Once you have read the SOP then right click on the tab that the SOP appears in and select “Duplicate tab”. You can then leave that tab open and go back to the original tab and select the back arrow to return to LearnDash. This will leave all of the SOPs open in their individual web browser tabs so that you can easily access them as required. Alternatively you can create a “Favourite” for each SOP page and then they will stay in your Favourites menu so that you can click back on them as required.
When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.
Your progress will be indicated by the progress bar at the top of the page.
You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.
Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.
In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.
To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.
Some of our interactive tasks may need you to decrease your screen size so you can view everything.
If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.
Let’s get started!
https://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.png00Alex Ashtonhttps://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.pngAlex Ashton2025-11-20 14:28:192025-12-09 12:19:55Out of Hours Dispatch Assistant Induction Training
Thank you for taking on the additional role of Out of Hours Dispatch Assistant.
As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules. One rule is the completion of the theory training and competency quiz prior to beginning the practical on-session’ training.
This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order but you should begin with the Welcome and Induction lessons, then follow your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.
This training course will cover all the theory that is necessary to support the training for your role and enable you to competently and confidently perform the many important tasks you have.
Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs). Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.
There is no requirement to memorise the SOPs and you can have access to them during your quiz. An easy way to have them to hand is to open the SOPs via each LearnDash lesson. Once you have read the SOP then right click on the tab that the SOP appears in and select “Duplicate tab”. You can then leave that tab open and go back to the original tab and select the back arrow to return to LearnDash. This will leave all of the SOPs open in their individual web browser tabs so that you can easily access them as required. Alternatively you can create a “Favourite” for each SOP page and then they will stay in your Favourites menu so that you can click back on them as required.
When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.
Your progress will be indicated by the progress bar at the top of the page.
You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.
Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.
In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.
To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.
Some of our interactive tasks may need you to decrease your screen size so you can view everything.
If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.
Let’s get started!
https://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.png00Alex Ashtonhttps://elearning.petbloodbankuk.org/wp-content/uploads/2019/12/PBB_IDENTITY_STACKED_RGB-002-300x225.pngAlex Ashton2025-11-18 14:21:112025-11-20 14:30:39Out of Hours Dispatch Assistant Training for Existing Employees
Welcome to your Annual Training Review November 2025!
Every year, all Pet Blood Bank staff are required to refresh themselves on the principles of GMP and on the PBB processes that are part of their role.
Please move through the following lessons, reading any documents and completing any knowledge check questions or interactive exercises as you go.
When asked, please click on the document links in each lesson to be taken directly to the document. Once you have read the SOP click on the back arrow in the top left-hand corner to return to Learn Dash.
Please be aware that any recent changes to the SOPs will be highlighted in bold type on Scribe.
The course must be completed by midnight Friday 14th November 2025 and can be completed in stages, as LearnDash will automatically save your progress. The ATR ends with a knowledge check quiz and a pass mark of 100% is required to complete the course. You will have a total of 2 attempts to pass the quiz and remember you can refer to the documents during the quiz, if you need to.
We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.
We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.
We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.
Other external services
We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.