Lab & Distribution Assistant Training Course

Session Coordinator Training Course

Session Administrator Training Course

Welcome to Pet Blood Bank, it is great you are joining us in our life-saving work.

As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules.

This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order and you should follow the sequence in your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.

This training course will cover all the theory that is necessary to support the training for your processing role and enable you to competently and confidently perform the many important tasks you have.

Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs).  Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.

When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.

Your progress will be indicated by the progress bar at the top of the page.

You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.

Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.

In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.

 

To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.

 

Some of our interactive tasks may need you to decrease or increase your screen size so you can view everything.

 

At the end of the course there is a competency quiz with a pass mark of 100% AT WHICH YOU HAVE A TOTAL OF TWO ATTEMPTS.

If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.

Let’s get started!

OOH Dispatch Assistant Training Course

Welcome to Pet Blood Bank, it is great you are joining us in our life-saving work.

As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules. One rule is the completion of the theory training and competency quiz prior to beginning the practical on-session’ training.

This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order but you should begin with the Welcome and Induction lessons, then follow your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.

This training course will cover all the theory that is necessary to support the training for your role and enable you to competently and confidently perform the many important tasks you have.

Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs).  Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.

When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.

Your progress will be indicated by the progress bar at the top of the page.

You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.

Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.

In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.

 

To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.

 

Some of our interactive tasks may need you to decrease your screen size so you can view everything.

If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.

Let’s get started!

Good Manufacturing Practice (GMP) Retake

What is GMP?

It is the application of Good Manufacturing Practice principles into our working environment and although you may not see us as a manufacturer we do manufacturer blood products starting with the selection and communication with our donors, through collection and processing and ending with the distribution of our products to our veterinary practice customers.

Why is GMP important?

Completion of this course is a statutory requirement to work within Pet Blood Bank UK in all and every role regardless if it is an administrative or clinical role.

Statutory requirement “A requirement written into a law passed by a legislative body”

GMP is important to assure the quality of the processes we follow when we collect, process, store and distribute our blood product to make sure it is safe and protects the well-being of the patient to whom it will eventually be given*

There are FIVE GMP topics we must always consider when working within Pet Blood Bank UK. These are:

• Cleanliness
• Tidiness
• Documentation
• Dealing with errors
• Confidentiality (Data Protection)

OOH Call Support

Welcome to the OOH Call Support course.

 

This short course includes examples of edited real calls to the OOH service and a guidance document to help you best support our customers.

Customer Support Techniques

As part of our customer service distribution team you are there to help our customers select the most appropriate products when placing their order and guiding them on the most cost effective choices.  It is important that we  support their needs and assist them with choosing the right products and deliver options to enable to support the patients in their care and ultimately help save lives.

 

The following short presentation introduces Cross Selling and Up Selling, two sales techniques that could benefit the customer and the charity. Please move through the slides and complete the recap quiz questions. This topic could also be an area for discussion in your next one to one with your Line Manager.

 

 

Webinar: Anticoagulant Rodenticide Toxicity

Transfusion Medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists, veterinary nurses and organisations that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you to Helen and TVM for a very informative and practical presentation that cleared up all of the uncertainty around the management of anticoagulant rodenticide toxicity cases.

 

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

Distribution Refresher for Donor Admin Team

Webinar: Eyes, Ulcers and Plasma

Transfusion Medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists and veterinary nurses that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you Neil for a very interesting and informative presentation on yet another application for our plasma.

 

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

Webinar: Novel Plasma Use for CRGV: Therapeutic Plasma Exchange

Transfusion Medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists and veterinary nurses that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you Tom for a very interesting and informative presentation on this novel plasma use for a condition we have yet to learn so much about.

 

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

Line Sealing Version 2

The following lesson covers the different methods of permanently sealing the collection line following the donation. Under draw units (anything less than 410 grams) must be sealed and labelled in the same way as a full draw.

 

PBB Vet Zoom Training

PBB Vehicle Driving Guidelines

You have been allocated this course as you are a driver of PBB vehicles.

This course and quiz will cover the safe use of PBB vehicles. It should take 15 – 20 minutes to complete.

Phlebotomy Training Course

This course will cover the theory of blood collection and will be augmented by practical on session training. The course also covers our PBB session documentation and how it should be completed by you as the phlebotomist on session.

PBB VS Training Course

Before completing this course, please ensure you have completed the Good Manufacturing Practice (GMP) course and quiz.

Webinar: Acute Coagulopathy of Trauma

Transfusion Medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists and veterinary nurses that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you Emma and Neus for a very interesting discussion on this newly recognised condition and the current evidence regarding management.

This webinar will cover a brief recap of coagulation, pathophysiology of acute coagulopathy of trauma and its evidence-based management.

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

Audit Preparation

Audit Preparation

As part of our Veterinary Medicines Directorate (VMD) inspections, Pet Blood Bank want to make sure that our team know what to expect during an audit and also give some helpful advice on how to deal with the audit/auditors when they are with us.

The VMD usually inspect PBB every 33 months, however this is risk based so if they are concerned with anything in the inspection they may come sooner.

The following presentation has been written and is presented by Gordon Nicholson who has a wealth of knowledge in not only the blood transfusion industry but also years of experience dealing with Auditors.  The old adage ‘been there, done that’ really applies to Gordon and his audit history!

Meet Gordon

Gordon worked for 40 years for the Blood Transfusion Service, both in Scientific and technical roles and latterly in management. Following retirement in 2013 I set up a consultancy for Medical Devices and spent 3 years in France as the Research & Development Director for Macopharma, the company who currently supply 100% of the blood collection packs used by the Blood Service in England. On returning to the UK last year I am now in the process of setting up an Research & Development laboratory in the UK for Macopharma and one of our tasks is to assist in the production of blood collection packs for cats.

 

 

 

 

Transfusion Medicine: Where we have come in the last 10 years (Recorded 2017)

Content of the “Transfusion Medicine: where we have come in the last 10 years” webinar

Amanda has been interested in Transfusion Medicine for almost the entirety of her career. As Clinical Director for Vets Now, Amanda has worked closely with Pet Blood Bank UK over the past 10 years, experiencing the development of transfusion medicine first hand.

In this webinar, she will discuss the advancements within this vital veterinary field including literature and scientific research surrounding transfusion medicine and how they may impact on the care of our patients.

Scroll down to take this course.

 

 

Amanda Boag

MA VetMB DECVECC DACVECC DACVIM FHEA MRCVS

Amanda graduated from Cambridge University in 1998. She then undertook two consecutive small animal internships first at the Royal Veterinary College, London and then at the University of Pennsylvania.

She returned to the RVC to do a residency and remained as a Lecturer in Emergency and Critical Care from 2003-2008.

During that time, she was very involved with running of both the referral and first opinion emergency service as well as teaching on veterinary undergraduate, postgraduate and veterinary nursing programmes.

Amanda is Board certified in both Internal Medicine and Emergency and Critical Care.

In September 2008, she took up the post of Clinical Director at Vets Now where she has a wide-ranging role overseeing clinical and professional standards within the business.

She has published many peer reviewed articles and book chapters and is Co-editor of the BSAVA Manual of Emergency and Critical Care.

Amanda acts as a veterinary consultant for Pet Blood Bank and is Past President of the European Society of Veterinary Emergency and Critical Care.

She is currently Inaugural President of the European College of Veterinary Emergency and Critical Care and a Trustee of the British College of Veterinary Specialists.

She received the BSAVA Melton Award in 2011.

 

 

 

 

 

Camelid Plasma Webinar: Part 2

Content of the “Camelid Plasma” webinar

As camelid transfusion medicine is relatively new and continues to evolve it was felt beneficial to provide support and education to veterinary professionals on the safe and effective way to collect and use camelid blood.

The following webinar is split into two parts:

Part 1 – how to safely collect alpaca whole blood and processing it into plasma

Part 2 – guidance on how to transfuse to crias who are suffering from a failure of passive transfer of maternal immunity

Watching both webinars will contribute 1 1/2 hours to CPD and you will be provided with a certificate once both webinars are complete.

 

 

About the speakers

Claire E Whitehead BVM&S MS FHEA MRCVS, Diplomate ACVIM (Large Animal), RCVS Recognised Specialist in Camelid Health & Production, Honorary Lecturer, School of Veterinary Education, University of Liverpool

Claire completed a Residency in Large Animal Internal Medicine at The Ohio State University in July 2005. After a further year at Ohio State as a clinical instructor in Camelid Medicine and Reproduction, she returned to the UK in 2007 where she established the first referral service catering specifically for Camelids alongside other farm animals at The Royal Veterinary College. In May 2011, she set up in private practice running a camelid-only referral and consultancy practice and runs courses for vets and owners/breeders on Camelid Health and Reproduction. She opened a new camelid-focused facility in Summer 2015. She is the current President of the British Veterinary Camelid Society and was recognized as an RCVS Specialist in Camelid Health & Production in February 2016.

 

 

 

 

 

Jenny Walton BVM&S MRCVS

Jenny qualified from R(D)SVS in 1998. She worked in mixed practice for 4 years before moving into the field of small animal emergency and critical care with Vets Now. Jenny worked in Vets Now emergency and critical care clinics for 10 years and through Vets Now, she ran the practical trial researching canine blood banking in 2006. Following the success of the trial Pet Blood Bank was launched in 2007. Jenny holds the role of Veterinary Supervisor for PBB. Alongside this role she works part-time in general practice.