Finance Assistant Training Course

Welcome to Pet Blood Bank, it is great you are joining us in our life-saving work.

As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules. One rule is the completion of the theory training and competency quiz prior to beginning the practical on-session’ training.

This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order but you should begin with the Welcome and Induction lessons, then follow your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.

This training course will cover all the theory that is necessary to support the training for your role and enable you to competently and confidently perform the many important tasks you have.

Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs).  Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.

When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.

Your progress will be indicated by the progress bar at the top of the page.

You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.

Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.

In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.

 

To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.

 

Some of our interactive tasks may need you to decrease your screen size so you can view everything.

If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.

Let’s get started!

Veterinary Manager Training Course

Quality Administrator Training Course

Quality Administrator Training Course

Thank you for supporting us. This course has been put together to provide the theory training to augment your practical on-site training. It is vitally important that you work to our Standard Operating Procedures and to the principles of Good Manufacturing Practice  (GMP) whilst working in your role.

If you are unsure of any of the training please do not worry and contact one of the Training Department at cpd@petbloodbankuk.org.

 

To read a document click on the link which will take you to our secure document site.

 

Once you have read the document click on the back arrow in the top left-hand corner and this will bring you back to the Learndash lesson.

Once you have read the documents and completed any knowledge check exercises click the ‘Mark Complete’ button and move on to the next lesson. The training ends with a quiz which requires 100% pass mark. You have 2 attempts at the quiz but if you don’t pass please contact cpd@petbloodbankuk.org for assistance.

 

 

Host Venue Coordinator Training Course

Post Session Coordinator Training Course

Welcome to Pet Blood Bank, it is great you are joining us in our life-saving work.

As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules. One rule is the completion of the theory training and competency quiz prior to beginning the practical on-session’ training.

This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order but you should begin with the Welcome and Induction lessons, then follow your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.

This training course will cover all the theory that is necessary to support the training for your role and enable you to competently and confidently perform the many important tasks you have.

Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs).  Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.

When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.

Your progress will be indicated by the progress bar at the top of the page.

You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.

Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.

In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.

 

To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.

 

Some of our interactive tasks may need you to decrease your screen size so you can view everything.

If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.

Let’s get started!

Post Session Administrator Training Course

Welcome to Pet Blood Bank, it is great you are joining us in our life-saving work.

As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules. One rule is the completion of the theory training and competency quiz prior to beginning the practical on-session’ training.

This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order but you should begin with the Welcome and Induction lessons, then follow your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.

This training course will cover all the theory that is necessary to support the training for your role and enable you to competently and confidently perform the many important tasks you have.

Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs).  Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.

When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.

Your progress will be indicated by the progress bar at the top of the page.

You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.

Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.

In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.

 

To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.

 

Some of our interactive tasks may need you to decrease your screen size so you can view everything.

If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.

Let’s get started!

Stock & Distribution Coordinator Training Course

Distribution Assistant Training Course

PBB Donor Assistant Training Course

Welcome to Pet Blood Bank, it is great you are joining us in our life-saving work.

As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules. One rule is the completion of the theory training and competency quiz prior to beginning the practical on-session’ training.

This training course contains multiple lessons, some of which have been further subdivided into topics. Work your way through each lesson and topic in order, completing any knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved. It is quite a lot of information to go through in one sitting so splitting it into bite-sized chunks is probably best.

This training course will cover all the theory that is necessary to support your Donor Assistant training and enable you to competently and confidently perform the many important tasks you have at our sessions.

Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs).  Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.

 

When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select each lesson  in turn.

Your progress will be indicated by the progress bar at the top of the page.

You can navigate through the lesson using the forward and backward buttons at the bottom of the page as shown or return to the course content.

Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.

In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server.  Use the log in details below to access the document.

 

Username: pbb.locum@petbloodbankuk.org

Password: Thursday@21

 

To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.

 

Some of our interactive tasks may need you to decrease your screen size so you can view everything.

 

If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.

 

Let’s get started!

 

Lab & Distribution Assistant Training Course

Session Coordinator Training Course

Session Administrator Training Course

Welcome to Pet Blood Bank, it is great you are joining us in our life-saving work.

As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules.

This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order and you should follow the sequence in your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.

This training course will cover all the theory that is necessary to support the training for your processing role and enable you to competently and confidently perform the many important tasks you have.

Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs).  Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.

When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.

Your progress will be indicated by the progress bar at the top of the page.

You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.

Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.

In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.

 

To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.

 

Some of our interactive tasks may need you to decrease or increase your screen size so you can view everything.

 

At the end of the course there is a competency quiz with a pass mark of 100% AT WHICH YOU HAVE A TOTAL OF TWO ATTEMPTS.

If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.

Let’s get started!

OOH Dispatch Assistant Training Course

Welcome to Pet Blood Bank, it is great you are joining us in our life-saving work.

As a Blood Bank we are governed by a branch of the government called the Veterinary Medicines Directorate or VMD. We have a long series of regulations we must adhere to in order to maintain our blood banking license and continue to save lives. Training is a large part of the VMD governance around which there are lots of rules. One rule is the completion of the theory training and competency quiz prior to beginning the practical on-session’ training.

This training course contains multiple lessons, some of which have been further subdivided into topics. You can select lessons in any order but you should begin with the Welcome and Induction lessons, then follow your training schedule so that both your on-the-job training and your Learndash theory training are in sync. You will be asked to complete knowledge check activities and quizzes as you proceed. You can stop at any time, as your progress will be saved.

This training course will cover all the theory that is necessary to support the training for your role and enable you to competently and confidently perform the many important tasks you have.

Some of the lessons will require you to read one of our Standard Operating Procedures (SOPs).  Our SOPs have been created and refined over time to reflect best practice and many years of learning from our errors and improving our processes. Following our SOPs rigidly is vital to ensure the safety of the team and our wonderful donors and ensure the quality and safety of the blood products we manufacture and supply to be transfused into critically ill patients.

When you start the course you will be presented with the Course Content, which will show the lessons you will need to work through. Select the lesson you wish to take.

Your progress will be indicated by the progress bar at the top of the page.

You can navigate through the lessons and topics using the forward and backward buttons at the bottom of the page as shown or return to the course content.

Where it is present, you will need to click the Mark Complete button in some lessons to mark your progress.

In order to read one of our controlled documents such as an SOP, when you click on the link in the lesson you will be redirected to our secure document server ‘Sharepoint’. Use the log in details provided in your training schedule to access SharePoint.

 

To return to the lesson after reading the SOP just click on the back arrow (top left) as shown below.

 

Some of our interactive tasks may need you to decrease your screen size so you can view everything.

If you have any problems with your training please contact cpd@petbloodbankuk.org so we can help you.

Let’s get started!

Good Manufacturing Practice (GMP) Retake

What is GMP?

It is the application of Good Manufacturing Practice principles into our working environment and although you may not see us as a manufacturer we do manufacturer blood products starting with the selection and communication with our donors, through collection and processing and ending with the distribution of our products to our veterinary practice customers.

Why is GMP important?

Completion of this course is a statutory requirement to work within Pet Blood Bank UK in all and every role regardless if it is an administrative or clinical role.

Statutory requirement “A requirement written into a law passed by a legislative body”

GMP is important to assure the quality of the processes we follow when we collect, process, store and distribute our blood product to make sure it is safe and protects the well-being of the patient to whom it will eventually be given*

There are FIVE GMP topics we must always consider when working within Pet Blood Bank UK. These are:

• Cleanliness
• Tidiness
• Documentation
• Dealing with errors
• Confidentiality (Data Protection)

OOH Call Support

Welcome to the OOH Call Support course.

 

This short course includes examples of edited real calls to the OOH service and a guidance document to help you best support our customers.

Customer Support Techniques

As part of our customer service distribution team you are there to help our customers select the most appropriate products when placing their order and guiding them on the most cost effective choices.  It is important that we  support their needs and assist them with choosing the right products and deliver options to enable to support the patients in their care and ultimately help save lives.

 

The following short presentation introduces Cross Selling and Up Selling, two sales techniques that could benefit the customer and the charity. Please move through the slides and complete the recap quiz questions. This topic could also be an area for discussion in your next one to one with your Line Manager.

 

 

Webinar: Anticoagulant Rodenticide Toxicity

Transfusion Medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists, veterinary nurses and organisations that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you to Helen and TVM for a very informative and practical presentation that cleared up all of the uncertainty around the management of anticoagulant rodenticide toxicity cases.

 

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

Distribution Refresher for Donor Admin Team

Webinar: Eyes, Ulcers and Plasma

Transfusion Medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists and veterinary nurses that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you Neil for a very interesting and informative presentation on yet another application for our plasma.

 

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

Webinar: Novel Plasma Use for CRGV: Therapeutic Plasma Exchange

Transfusion Medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists and veterinary nurses that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you Tom for a very interesting and informative presentation on this novel plasma use for a condition we have yet to learn so much about.

 

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org