Webinar: Diagnostic Approach to & Management of Common Canine Coagulopathies

The following webinar was recorded live for Pet Blood Bank UK on the 12th May 2020 as part of their commitment to their charitable remit to provide the veterinary profession free access to high quality transfusion medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists and veterinary nurses that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you Monica for this interesting and informative presentation.

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

Webinar: Introduction to Feline Transfusion Medicine

The following webinar was recorded live for Pet Blood Bank UK on the 21st April 2020 as part of their commitment to their charitable remit to provide the veterinary profession free access to high quality transfusion medicine CPD.

This webinar is the last in a series of 4 recorded with The Webinar Vet.

PBB UK has many more specialist webinars scheduled to be made available both live and recorded over the next 12 months, so please check our CPD area regularly.

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

Quality Training Course

The following video lessons cover a couple of the critical roles of the Quality Administrator. They are best viewed full screen on a laptop or desktop computer.

Processing Training Course

The following course contains a series of training videos on how to process full units of packed red blood cells and fresh frozen plasma from the whole blood units collected on a session.

This training course is best viewed before the Orderwsie – Adding Units course, which explains the next step of processing which is building all the units on the Orderwise system.

OrderWise Training: Adding Units

This course explains how to add first the whole blood, and then the Packed Red Blood Cells and Plasma units to OrderWise after processing.

There is also a Step-by-Step guide to Adding Units to Orderwise.

 

 

Induction – Permanent (Non-Collection Team)

Now you know a bit more about the organisation and how we started you should complete the following lessons. These provide more information about how PBB UK works as your employer to train and support you and of some of the key areas you need to be aware of.

Order Wise Training: Placing Orders

Welcome.

The following lessons video explain how to process orders for packed red blood cells, plasma products and consumables in our manufacturing system Order Wise in addition it covers how to cancel an order prior to it being dispatched.

Watch the videos in order 1 through 4.

You will need to use the passwords provided to access the videos.

OOH Refresher

To refresh and update your understanding on the current SOPs affecting the issue of products Out of Hours.

Induction – Permanent Collection Team

Now you know a bit more about the organisation and how we started you should complete the following lessons. These provide more information about how PBB UK works as your employer to train and support you and of some of the key areas you need to be aware of.

Values Based Recruitment – Manager Guidelines

Introduction

Why do we use a Values-Based Approach?

A values-based approach to recruitment helps us attract and select employees whose personal values and behaviours align with the values of Pet Blood Bank.

Evidence suggests that values-based recruitment is a good recruitment practice and benefits both the individual and the organisation.  Staff whose values align with that of their employer report greater workplace satisfaction and motivation; employees are less likely to leave an organisation with whom they share values and likely to work more effectively in teams to deliver excellent service.

 

What are Values?

Values are a set of beliefs that people hold about what is right or wrong. They influence what we do and who we are, what we believe is important, the way we live and how we treat others.

Values can be described as evaluative.  They guide individuals’ judgements about appropriate behaviour both for themselves and for others. Values also influence behaviour, although this relationship is complex and there are other influential factors including knowledge, skills, experience, personality and motivation.

Organisational values describe the culture or ‘the way things are done around here’.  These values are often linked to an organisation’s vision, goals and strategy.

Pet Blood Bank is built on strong values, they are the threads that bind us as a charity. We are caring and have welfare at our core, but we are also pioneering and will push to the next level while staying grounded and real, knowing what is possible. Most importantly, consistency is key, which is why every team member must know, understand and embody our values. They must be applied to everything we do.

‘Recruit for values, train for skills.’

 

This training course explains how our values are embedded and applied in our recruitment process as well as discussing how to plan and conduct an interview along with some useful questioning techniques.

Once completed, you can reference this course whenever you are going to conduct an interview to refresh yourself on the guidance so the interview can be carried out effectively and we can recruit the right  individuals into our organisation.

Performance Management & Appraisals

Course Overview

At Pet Blood Bank UK, we want to support our teams with their personal and professional development, to ensure they are competent, happy and aspiring and we want to embed our values in everything we do.

In addition, it is our duty to ensure that each individual adheres to our processes and policies whilst at work, conducts themselves in a professional and responsible way, interacts respectfully with everyone they encounter and works cohesively to support the charity in achieving it’s goals.

With that in mind the following lessons have been created to explain the way in which you, as a line manager, contribute to this.

The course will cover the organisations appraisal process and performance management.

On completion of the course, complete the short interactive activity.

PBB UK Media Training

Introduction

At Pet Blood Bank, we are very lucky to receive a lot of media attention. When people first hear about us, they are often fascinated that such a thing exists and eagerly want to learn more. This lends itself very well to positive and engaging conversations, perfect for the media.

Media interviews are a wonderful opportunity for us to talk directly to an audience about Pet Blood Bank. They are a free advertisement in a prime location.

This course will teach you the golden rules of communication. It will demonstrate how to communicate clearly and simply, and it will give you the skills you need to give your best interview. The media will amplify our message but for this to work, we need to have a strong message to give.

 

 

We must use the media to our advantage and play to our agenda. We use every interview as an opportunity to put across what we want to say. This course will teach you how to do that.

Communication Course (DAT)

Communication can be Easier over the Phone

Everyone knows that body language, tone, and vocabulary can be just as important as proposals, data, and services when it comes to client interaction. When meeting with an owner, your appearance, stance, smile and voice will have an effect of the outcome and elements of positive body language can also be applied to telephone communication to create good customer service.

Studies have shown that using positive body language like smiling whilst on the phone gets reflected vocally. The tone of voice and stresses we use whilst we talk has an effect on communication.

This course covers key tips for effective telephone communications.

The Donor Clinical Request Form Refresher

Lesson Outline

The following lesson contains a very brief interactive presentation on the Pet Blood Bank UK Donor Clinical Request Form. It is a very quick recap on the use and importance of this form and the donor that it relates to.

VS & VN CPR Refresher 2019

The following presentation is based on the RECOVER Initiative CPR guidelines and intended to be a quick refresher on how to perform CPR in the event that a donor becomes unresponsive whilst on session.

 

Chloraprep Phlebotomy Site Preparation

In line with our charity’s values Pioneering, Real and Caring, to ensure that we are trying to provide our patients with the best, evidence-based care we can, we would like to trial a different skin preparation protocol for phlebotomy sites.

Chloraprep® is a single use, easy to apply, 2% chlorhexidine and 70% isopropyl alcohol, sterile system for skin disinfection.

The sterile solution is maintained in a glass ampoule inside a protective outer case and, to prevent contamination, the patented design ensures users don’t come into contact with either the contents or the patient’s skin. 

Most surgical site infections (SSI’s) are the result of contamination from a patient’s own skin flora1, a fact which highlights the importance of thorough and effective preparation of the skin as a proactive way to minimise the incidence of SSI’s in patients.

Research has shown that Chloraprep® has demonstrated significantly better antimicrobial activity than other combinations2.

The way in which the solution is applied to the skin is as important as the solution itself.  Studies show that the most effective way to apply Chloraprep® is with a back and forth gentle scrubbing movement because this gives a lower microbial count on the skin than using other application methods3.

Once applied, Chloraprep® is active in 30 seconds and is effective for up to 48 hours4.

The following video instructs on the correct skin preparation and the application of Chloraprep®.  Once viewed please complete the short quiz to release the training certificate.

The trial will be carried out over a period of months after which feedback will be taken from you on the ease of use and the incidence of recorded adverse donor reactions involving the skin at the phlebotomy site will be compared to pre-trial records to decide if the use of Chloraprep® will replace our current skin preparation protocol.

References

1.      Florman S, Nichols RL. Am J Infect Dis 2007; 3: 51-61.

2.      Hibbard JS. J Infus Nurs 2005; 28: 194-207.

3.      Rosenthal K. Nurs Manage 2006; April: 55-66.

4.      Garcia R et al. Abstracts of the IDSA 40th Annual Meeting 2002; Abs 418.

Positive Donor Owner Communications Project 2019-20 Staff Presentation

Background on the ‘Positive Comms’ Project

Pet Blood Bank UK are currently implementing the Positive Donor Owner Communications Project. There has been a change in the way we manage our donor appointments with a more tangible and visible emphasis being placed on managing our blood stock levels instead of automatically rebooking all donors on one session on to the next session.

Despite 70% of our donors being DEA 1 positive blood type, the demand for DEA 1 negative blood is very high and to ensure we can meet this demand negative donors will likely be asked to donate more frequently throughout the year than positive donors.

We appreciate and value all our donors equally so we wanted to ensure that positive downer owners still felt valued and their dog’s contribution worthwhile so this project was initiated to ensure that the messages we send to our owners in all our communications is consistent and positive and explains clearly how their dog’s appointments will be managed.

The following is a presentation delivered at a team meeting outlining this project prior to its live date. The project will extend well into 2020 and affects all team members regardless of role and is a key project for us so we wanted to make sure that all team members had the opportunity to watch this presentation.

 

Technical Advisor Presentation 2019

This presentation is intended to be delivered by the Training Department as a face to face presentation. The blank presentation video is then made available on LearnDash to act as a source of reference. The frequently asked questions have been made as a document and included so they may be printed out and used easily at the desk to answer incoming customer calls.

VN WEBINAR: Canine Blood Transfusions: Why and when, who and how

The following webinar was recorded live for Pet Blood Bank UK on the 4th December 2019 as part of their commitment to their charitable remit to provide the veterinary profession free access to high quality transfusion medicine CPD.

This webinar is the third in a series of 4 that will be made available from September 2019 to April 2020. The next free webinar will be Live on The Webinar Vet on 21st April 2020 and is titled: An Introduction to Feline Transfusion Medicine. The webinar will then be made available a few days later on the PBB UK website to view anytime.

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

 

Speaker Biography: Kate Murphy BVSc (Hons) DSAM DipECVIM – CA FRCVS PG Cert (HE)

Kate has been working in referral internal medicine for over 20 years. Firstly as a medicine resident and later Senior Clinical Fellow in Small Animal Emergency Medicine and Intensive Care at the University of Bristol. She has since worked in three private referral practices with busy first opinion practices attached and was Clinical Director in one of these. Kate joined Idexx as an Internal Medicine Consultant in 2017 and enjoys sharing her experience and pragmatic approach to medical cases. She is a European and RCVS Veterinary Specialist, co-author of two textbooks, peer-reviewed publications, continuing education articles and book chapters and has lectured widely on internal medicine.

An Introduction to CPR and the Emergency Kit for Donor Assistants

Introduction

The following short course explains the basics of cardiopulmonary resuscitation in the very unlikely event that a donor should suffer a cardiac arrest at a session.

This has never happened and there is no reason it should, but this is the sort of situation where you need to act quickly and decisively to save a life.

The first lesson provides a brief overview of the theory of CPR and the techniques for artificial respiration and cardiac compressions.

The second lesson shows how the emergency equipment would be used during resuscitation.