As part of our customer service distribution team you are there to help our customers select the most appropriate products when placing their order and guiding them on the most cost effective choices.  It is important that we  support their needs and assist them with choosing the right products and deliver options to enable to support the patients in their care and ultimately help save lives.

 

The following short presentation introduces Cross Selling and Up Selling, two sales techniques that could benefit the customer and the charity. Please move through the slides and complete the recap quiz questions. This topic could also be an area for discussion in your next one to one with your Line Manager.

 

 

Transfusion Medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists and veterinary nurses that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you Tom for a very interesting and informative presentation on this novel plasma use for a condition we have yet to learn so much about.

 

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

This course will cover the theory of blood collection and will be augmented by practical on session training. The course also covers our PBB session documentation and how it should be completed by you as the phlebotomist on session.

Transfusion Medicine CPD.

We are very fortunate to be supported by some amazing veterinary specialists and veterinary nurses that give willingly their time, knowledge and experience so that we can continue to support you, whilst you treat and nurse the nation’s pets.

Thank you Emma and Neus for a very interesting discussion on this newly recognised condition and the current evidence regarding management.

This webinar will cover a brief recap of coagulation, pathophysiology of acute coagulopathy of trauma and its evidence-based management.

To receive a certificate for this course to enable you to claim 1 hour of CPD please email CPD@petbloodbankuk.org

Content of the “Transfusion Medicine: where we have come in the last 10 years” webinar

Amanda has been interested in Transfusion Medicine for almost the entirety of her career. As Clinical Director for Vets Now, Amanda has worked closely with Pet Blood Bank UK over the past 10 years, experiencing the development of transfusion medicine first hand.

In this webinar, she will discuss the advancements within this vital veterinary field including literature and scientific research surrounding transfusion medicine and how they may impact on the care of our patients.

Scroll down to take this course.

 

 

Amanda Boag

MA VetMB DECVECC DACVECC DACVIM FHEA MRCVS

Amanda graduated from Cambridge University in 1998. She then undertook two consecutive small animal internships first at the Royal Veterinary College, London and then at the University of Pennsylvania.

She returned to the RVC to do a residency and remained as a Lecturer in Emergency and Critical Care from 2003-2008.

During that time, she was very involved with running of both the referral and first opinion emergency service as well as teaching on veterinary undergraduate, postgraduate and veterinary nursing programmes.

Amanda is Board certified in both Internal Medicine and Emergency and Critical Care.

In September 2008, she took up the post of Clinical Director at Vets Now where she has a wide-ranging role overseeing clinical and professional standards within the business.

She has published many peer reviewed articles and book chapters and is Co-editor of the BSAVA Manual of Emergency and Critical Care.

Amanda acts as a veterinary consultant for Pet Blood Bank and is Past President of the European Society of Veterinary Emergency and Critical Care.

She is currently Inaugural President of the European College of Veterinary Emergency and Critical Care and a Trustee of the British College of Veterinary Specialists.

She received the BSAVA Melton Award in 2011.

 

 

 

 

 

Content of the “Camelid Plasma” webinar

As camelid transfusion medicine is relatively new and continues to evolve it was felt beneficial to provide support and education to veterinary professionals on the safe and effective way to collect and use camelid blood.

The following webinar is split into two parts:

Part 1 – how to safely collect alpaca whole blood and processing it into plasma

Part 2 – guidance on how to transfuse to crias who are suffering from a failure of passive transfer of maternal immunity

Watching both webinars will contribute 1 1/2 hours to CPD and you will be provided with a certificate once both webinars are complete.

 

 

About the speakers

Claire E Whitehead BVM&S MS FHEA MRCVS, Diplomate ACVIM (Large Animal), RCVS Recognised Specialist in Camelid Health & Production, Honorary Lecturer, School of Veterinary Education, University of Liverpool

Claire completed a Residency in Large Animal Internal Medicine at The Ohio State University in July 2005. After a further year at Ohio State as a clinical instructor in Camelid Medicine and Reproduction, she returned to the UK in 2007 where she established the first referral service catering specifically for Camelids alongside other farm animals at The Royal Veterinary College. In May 2011, she set up in private practice running a camelid-only referral and consultancy practice and runs courses for vets and owners/breeders on Camelid Health and Reproduction. She opened a new camelid-focused facility in Summer 2015. She is the current President of the British Veterinary Camelid Society and was recognized as an RCVS Specialist in Camelid Health & Production in February 2016.

 

 

 

 

 

 

 

 

Jenny Walton BVM&S MRCVS

Jenny qualified from R(D)SVS in 1998. She worked in mixed practice for 4 years before moving into the field of small animal emergency and critical care with Vets Now. Jenny worked in Vets Now emergency and critical care clinics for 10 years and through Vets Now, she ran the practical trial researching canine blood banking in 2006. Following the success of the trial Pet Blood Bank was launched in 2007. Jenny holds the role of Veterinary Supervisor for PBB. Alongside this role she works part-time in general practice.

 

Welcome to Pet Blood Bank!

This course is designed to give you a background into Pet Blood Bank and how we work. First, a little about how we started.

Pet Blood Bank – How we started

• The need for easy access to blood was recognised by Vets Now staff, who as an emergency service saw a higher percentage of cases that may require blood products. A project was set up to allow the Vets Now clinics to screen several cats and dogs to allow them to be called upon in an emergency. However, with donors not always available at night or weekends, it wasn’t a reliable service
• In October 2005 a change to The Veterinary Medicines Act  made it possible for vets to store blood. Click on the link and scroll down to Part 3 for full details of the legislative change.

 

            https://www.legislation.gov.uk/uksi/2005/2745/schedule/2/made

 

• In January 2006 Vets Now started a research project led by Wendy Barnett to investigate setting up a blood bank for Vets Now
• The research involved Wendy, visiting blood banks in America, where pet blood banking had been common place since 1988, to investigate blood banking
• A range of organisations were visited from companies, referral hospitals and universities all operating a blood bank.  These organisations are either:
  • Commercial – where the company make a profit from selling the blood products
  • Not for Profit (Charity) – where any profit made is reinvested into the charity
  • Colony – where dogs are kept in groups (i.e. closed colonies) for the purpose of being blood donors.
  • Voluntary Scheme – where dogs are pets and provided by veterinary staff members, students or general public
• Wendy also visited the voluntary donor programme at the Royal Veterinary College (RVC) and liased with the Veterinary Medicines Directoriate (VMD) to ensure we could meet the requirements to obtain a license to operate a blood bank. Wendy also received advice and support from the National Blood service
• The proposition to Vets Now after Wendy had completed the research was that a blood bank should be set up as a not for profit (charity) running a voluntary scheme, where pet owners are invited to enrol their dogs as blood donors. This charity would supply the whole of the UK veterinary profession rather than just Vets Now clinics. Market research confirmed the UK public would prefer to support a charity rather than a commercial organisation
• A pilot project was run in the North East by Jenny Walton with the knowledge and equipment Wendy had brought back from America, where pet owned dogs were invited to donate blood at Durham Vets 4 Pets. This pilot project helped us gain valuable insight in how best to run a collection session and also proved the need for a blood bank service in the UK as Jenny then used the blood components on her patients at Vets Now Gateshead clinic
• Pet Blood Bank UK was launched at Crufts 2007 to the pet owning public and at BSAVA 2007 to the veterinary profession
• Vets Now provided a loan to set up and establish the charity (which was paid back over a number of years)
• Pet Blood Bank is completely independent of Vets Now, however they still work closely together to advance transfusion medicine

The charity has expanded over the year and is now supported by the Directors, Department Managers and a host of specialised department team members as you can see from the chart below.

 

Organisational chart

 

 

To find out more about the PBB journey since 2007 visit PBB website and check out “Our Journey”

To continue please select each lesson below 🙂